1. APDCL EasyPay

APDCL EasyPay is a software designed for easy, safe and secure collections of monthly revenue from the electricity consumers of APDCL which can be operated from Smart Phone through a mobile app called “APDCL EasyPay” and the receipt can be immediately generated from a portable thermal printer, as well as payment acknowledgement will be sent through SMS immediately to the registered mobile number of the consumer.

2. Scope of Operational Area

1. The Agent is hereby authorized to collect electricity bills from the consumers of APDCL with the help of a mobile app called “APDCL EasyPay” under the jurisdiction of the respective Electrical Sub-division only under concerned Electrical Circle of APDCL.
2. TheEasyPay system will be emphasized in the rural areas (outside RAPDRP/IPDS ring fenced areas) and in the areas with low revenue collection efficiency.
3. The areas operating under Collection Based Distribution Franchisees (CBDF) will be kept out of the purview of the EasyPay operation.
4. The EasyPay agent will be able to collect bills from the consumers within the respective ESD only.
5. The system is designed for retail consumers of ESDs only. Consumers of IRCAs will not be able to make payment through EasyPay system.

3. Necessary documents to be uploaded by the Agent along with the Application:

1. Self-certified copy of a valid GST Registration
2. Self-certified copy of a valid PAN Card
3. Self-certified copy of a valid Photo Identity: AADHAR/Voter Card/Driving Licensee.

4. The Agent solemnly declare the following:

1. The Agent is a permanent resident of the operational area, i.e. within the jurisdiction of the concerned ESD with valid electricity connection (self-certified, if in the name of ancestor, and subject to verification by APDCL to its satisfaction) substantiated by latest electricity bill.
2. The Agent has no outstanding dues to APDCL.
3. The Agent have or will set up a permanent contact point in the operational area (i.e. within the jurisdiction of the ESD)
4. The Agent isnot a regular/permanent employee of APDCL/AEGCL/APGCL.

5. Process of Operation

1. The selected agent can opt for either of the two systems for acting as Easy Pay Operator:
1. Option-I: The Agent can operate the system himself/herself without any sub-agent (s) under him/her.
2. Option-II: The Agent can employ sub-agent (s) for working on behalf of him/her. In this option only the sub-agents will be allowed to collect money and the main agent will not be allowed to collect money.

6. Hardware requirement

1. The hardware required for carrying out the Easy Pay collection activities will be provided by the Agent. The following are the mandatory hardware requirements:
1. Smart Phone for installing the Easy Pay mobile application
2. A portable Bluetooth thermal printer (of specified configuration)
3. Thermal paper for receipt printing

7. Deposit by Agents:

1. The agent shall deposit money in advance to operate the app.
2. Initial deposit shall not be less than Rs. 10000/- per user ID.
3. Subsequent deposits have to be in multiple of rupees thousand only.
4. The agent(s) will be able to operate the app only to the extent of available balance in his credit.

8. Responsibility of the Agents:

1. The agent shall have, or shall set up and operate a fixed contact point to facilitate contact by consumers for payment of bills or any other need, grievance related to the bill payment, etc. and visibly display active phone number.
2. The contact point will be kept open with presence of designated person at least 8(Eight) hours a day. The agent is free to keep the contact point open even on holidays. Maintenance of proper atmosphere in the contact points will be the sole responsibility of the agent and APDCL will no way be responsible for any unlawful activities carried out from the contact point.
3. Any unlawful activities carried out in the fixed contact point will attract civil/criminal proceeding (as applicable) against the agent only.
4. The Agent will display posters/flex in front of the fixed contact point/commercial establishment/shop, etc. to sensitize amongst consumers.
5. The Agents may also opt for carrying out door to door collection.
6. It will be the responsibility of the agent to ensure that the consumers are able to make prompt payment and provide the money-receipt printed through a thermal printer on the spot.
7. The agent will be solely responsible for all issues relating to amount collected from the consumers and APDCL will no way be made party to any such disputes.
8. Submission of GST invoice within stipulated timeline.

9. Mode of collection:

1. The agent is free to avail any legal mode of collection using any financial instruments from the consumers at its discretion in its commercial interest. Adoption of any illegal means to collect payment from consumers will attract civil or criminal proceedings, as the case may be at the discretion of APDCL.

10. Part Payment

1. No adhoc/part/advance payment of bill will be possible through the app. Only net payable amount of bill on the date of payment can be collected through the app.

11. Commission to agent

1. The agent will be entitled for a commission at the rate of 3% of the amount collected. Applicable GST will be added. The entitlement will be only on the amount collected by the Agents against Energy bills and not on amount deposited.
2. All commission earned will automatically get credited to Agent’s account under EasyPay on real time basis.
3. Necessary statutory deduction will be made from the amount entitled at source.
4. Rate of commission is the sole discretion of APDCL and binding on the agent.

12. Invoice:

1. The agent will submit GST invoice on calendar monthly basis on the basis of app generated summary statement.
2. All such invoices shall be sent to the designated email ID apdcleasypay@gmail.com by 3rd working day of next month.

13. Immediate Termination of the Agents:

1. The agreement with the agent is subject to immediate termination with forfeiture of entire amount at the credit in the event of any of the following :
1. Found to have concealed any material facts at the time of application
2. Found to be involved in any unlawful activities (irrespective of status of legal proceedings)
3. Found involved in forgery with APDCL consumers in the name of bill payment on the basis of complaint from any consumer.
4. Found guilty of misusing the name and goodwill of APDCL.
5. If there is a material breach of this Agreement
6. Non collection of bills from consumers for continuous one month.

14. Exit by the Agent:

1. Agent will have the option of exit from the contract subject to one month prior notice to APDCL through the designated Portal.
2. The ID Card issued shall be returned to the ESD in original.
3. Balance amount available at the credit of the Agent at the time of deactivation of the account on exit will be refunded to the Agent without any interest within sixty (60) days.

15. Dispute resolution

1. Managing Director, APDCL will be the final authority for settlement of all disputes remaining unsettled under EasyPay contract parties up to the level of the CGM (Com & EE). Any decision of Managing Director, APDCL will be binding on both the parties.

16. Legal Jurisdiction:

1. Any dispute on EasyPay contracts involving APDCL will be under the exclusive Jurisdiction of Gauhati High Court only.